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Tarmac boosts customer experience with revolutionary proof of delivery system

Tarmac, the UK’s leading construction solutions company is rolling out a revolutionary new digital system for tracking and recording deliveries to boost efficiency and enhance its customer service.


Between now and December this year, Tarmac is rolling out a new Electronic Proof of Delivery process – known as ePOD – across its 1,800-strong UK vehicle fleet, providing instant access to electronic proof of delivery tickets and real-time tracking for customers across the country.


The innovative electronic ticketing solution is the latest stage in Tarmac’s digital transformation journey providing a wide range of customer benefits. It uses sign-on-glass technology and accurate live updates via smart mobile devices, providing seamless integration, greater visibility, introducing traceability for all material deliveries.


Andy Shuttlewood, business optimisation director at Tarmac said: “Rolling out this advanced digital technology significantly enhances the service offered to Tarmac to customers and makes our entire delivery process more efficient for the benefit of the whole supply chain. We handle almost 3.5 million delivery tickets every year and adopting a more streamlined, robust and paperless administrative process will have an immediate positive impact for everyone involved.


“As well as delivering time-saving automated processes including real-time tracking of deliveries, instant electronic ‘proof of delivery’ documentation and live updates for our customers, ePOD will also help our network of weighbridges, concrete plants and logistics teams to optimise planning and continue to boost productivity.” 


All drivers across Tarmac’s UK fleet have been issued with mobile devices preloaded with the ePOD software, developed by cloud software solution company PODFather. The application has also be made available to Tarmac subcontract fleet to ensure that they are compliant with the new requirements. The application records a detailed and chronological log of each delivery, including routing information, dates and times and details of signatories, which can be accessed remotely via a single portal. 


ePOD is part of Tarmac's ongoing transformative work to deliver innovative customer-focused digital technologies to help increase productivity and deliver efficiencies to our customers



Notes to Editors

Tarmac is rolling out the Electronic Proof of Delivery in its North and Scotland region from the beginning of October, followed by the South and South West region in November and concluding with the Central region at the start of December.


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